Communication is more than words. Emotional intelligence expert Dan Goleman illustrated this in a New York Times column from 2007. He was negotiating via e-mail with a publisher whom he had met face to face only once. Goleman thought the … Continue reading
Everyone loves a freebie, a fact that businesses have been using to their advantage since time immemorial. Companies give away everything from free samples of their products and services to a whole host of other corporate gifts to entice the … Continue reading
Negotiating is a make-or-break skill, whether you’re a CEO in charge of a merger or a parent trying to sort out a sibling squabble. Follow these tips to negotiate agreements productively and without stress: • Keep an open mind. Brainstorm … Continue reading
Do your e-mails get the attention—and rapid response—they deserve? Here’s how to make sure people read and answer your messages while they’re still fresh: • Grab them with your subject. The subject line should read like a compelling newspaper headline. … Continue reading
No matter what your job is, or what industry you’re in, you have to be able to sell. You sell your products, your ideas, and your experience every day. Here are some basic sales tips that will help you advance … Continue reading
Stephanie Calahan, a professional organizer, says it’s frustrating for people to have to listen three or four times to the same voicemail message just to get a phone number that someone rattled off in a hurry. “Get in the habit … Continue reading
In the B2C environment, most customers tend to do a bit of online research before actually placing an order, and the same is equally true, if not more so, with B2B customers. What this means is that even if your … Continue reading
The beauty of the Internet is that it is easy for anyone to contact complete strangers from all over the world and get questions answered by them, says Eszter Hargittai in Inside Higher Ed (www.insiderhighered .com, “A primer on electronic … Continue reading
Effective job training is in a company’s best interest. Workers who feel engaged in their jobs are more likely to stay in their current positions, according to a recent Gallup poll. The poll’s findings report that it’s important to a … Continue reading
You’ve got to grab their attention if you want people to listen. In her book Communication Counts (Wiley), media consultant Mary Civiello tells about a sales manager who wanted to introduce an incentive program. Salespeople could earn a bonus of … Continue reading
